IMPORTANT: ASTROV currently offers **digital services only** (see Services page). Please read this policy carefully — it explains when refunds are available and how we handle service delivery issues.
Scope & overview
Our Services consist of digital astrological readings, reports and short-form deliverables listed on the Services page. Some items are free, some are paid. This Return & Refund Policy applies only to purchases of paid digital services made through ASTROV.
Key points: paid services are typically delivered digitally (message, email, or dashboard). Most paid items are delivered within 12 hours of purchase. If a service is delivered correctly to you within the promised delivery window, refunds will not be issued.
Delivery timeline and confirmation
Delivery window: all paid services on our site are delivered electronically within 12 hours from successful payment, unless specifically stated otherwise on the service page.
Delivery confirmation: delivery is considered complete when we send the finished reading/report to the email associated with your account or when it appears in your ASTROV user dashboard.
Notification: you will receive a confirmation email and (where available) an in-app notification when your reading is posted or sent.
No refunds for correctly delivered services
If a paid service was delivered to you within the promised delivery timeframe and the deliverable matches the service description (i.e., it is the reading/report you ordered), we do not provide refunds for dissatisfaction alone. Astrology content is interpretive and subjective — please review sample previews and descriptions prior to purchase.
What to do if your service was not delivered
If you paid for a service and did not receive it within 12 hours, contact our support team immediately. We will acknowledge and begin investigating within 5 hours of your contact.
Required information: order ID, date/time of purchase, email used for purchase, description of the issue, and screenshots (if applicable).
Response time: we will respond within 5 hours and aim to resolve the situation promptly — typically by delivering the missing reading or adjusting access.
When refunds (or credits) may be provided
Refunds are exceptional and considered only in the following circumstances:
Non-delivery: you paid and we failed to deliver the service within the stated delivery window, and we cannot remedy delivery within a reasonable short period (we will attempt to re-deliver first).
Duplicate charges: if your payment processor charged you more than once for the same order and we confirm the duplicate.
Technical failure on our end: if a verified technical error caused incorrect content to be delivered (e.g., wrong user data exposed) and we cannot correct the reading to the user’s satisfaction within a reasonable time.
If a refund is approved, we will generally issue it to the original payment method or, at our discretion, offer account credit. Refund processing may take up to 7–14 business days depending on the payment provider.
Exceptions & important limitations
No refunds for change of mind when the service was delivered correctly as described.
No refunds for subjective disagreement with astrological interpretations — please review previews/sample content before purchase.
Refunds will not be issued for issues arising from incorrect information you supplied (e.g., wrong birth time). If you provide corrected information, we will re-generate the reading; additional fees may apply if rework is outside the original scope.
Chargebacks: if you initiate a chargeback with your card issuer without contacting support first, we may contest the chargeback. Repeated chargebacks may lead to account suspension.
Provide your order ID, payment method, purchaser email, and a clear description of the problem. Attach any supporting screenshots or receipts.
We will acknowledge your request within 5 hours and aim to resolve (delivery or refund) within a short timeframe.
If we approve a refund, you will be notified by email. Refunds are processed to the original payment instrument whenever possible. Timing depends on the bank/payment processor.
Dispute escalation & further options
If you and ASTROV are unable to resolve a refund or delivery dispute, you may: (a) request escalation to our support lead, or (b) in exceptional cases, raise a dispute through your payment provider. We ask that you contact us first — this helps us resolve issues faster and avoid unnecessary chargebacks.
Changes to this policy
We may update this Return & Refund Policy from time to time. The "Last updated" date at the top will indicate changes. Continued use after updates indicates acceptance of the revised policy.
Need help now?
Contact support with your order details and we'll respond within 5 hours.